| This is a website of Renaissance Retail |
| Our postal address is: |
Bike Trainer Shops at
Renaissance Retail
27885 Irma Lee Circle
Suite 105
Lake Forest, IL 60045 |
| Check your order status: |
Click to link to the Order Status page.
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| Before you call us: |
Here are some answers to some frequent questions:
No, we don't have printed mail-order catalogs.
Shipping outside the United States is extremely expensive and too problematic.
Shipping to Canada is problematic enough that it needs to be done by phone.
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| We can be reached by telephone: |
Please read our return policy before contacting us about returns.
877 - 367 - 4253
Hours: 8:00am to 5:00pm Central Time on regular business days. |
| We can be reached by email: |
customerservice@biketrainershops.com DO NOT use email to cancel an order.
All order cancellations must be done by phone -- See below for details. |
|
Order Cancellations |
All order cancellations must be done by phone:
call 877-367-4253 to cancel an order.
Phones are answered between 8:00am to 5:00pm Central Time on regular business days.
DO NOT USE EMAIL TO CANCEL AN ORDER:
email is too unreliable,
and Bike Trainer Shops can't guarantee that order cancellations sent by email will be received and processed.
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